Detailing Aura
Refund & Cancellation Policy
This policy explains the cancellation, rescheduling and refund conditions applicable to Detailing Aura appointments, memberships and vehicle-care services.
Effective Date: 28 July 2026
1. Appointment Cancellation
Customers may cancel an appointment if they are unable to attend the scheduled service.
We request customers to inform Detailing Aura as early as reasonably possible when an appointment needs to be cancelled.
2. Appointment Rescheduling
Customers may request to reschedule an appointment to another available date or time.
Rescheduled appointments are subject to service, staff and slot availability.
3. Memberships
Once a Detailing Aura membership has been purchased, the membership is non-refundable.
Customers should review the applicable membership benefits, duration and conditions before completing a membership purchase.
Failure to use some or all available membership benefits before the membership expiry date does not make the membership eligible for a refund.
4. PPF, Coatings and Material-Based Services
Certain services, including paint protection film (PPF), ceramic coating, graphene coating and other specialised services, may require materials to be ordered, allocated or prepared specifically for the customer's vehicle.
Once materials have been ordered, allocated or prepared for the service, or once work on the vehicle has started, the applicable service is non-refundable.
5. Services Already Performed
A service that has already been completed is generally not eligible for cancellation or refund simply because the customer has changed their mind after completion.
If a customer has a concern regarding the quality or completion of a service, they should contact Detailing Aura so that the matter can be reviewed.
6. Cancellation by Detailing Aura
In some circumstances, Detailing Aura may need to cancel or change a confirmed appointment because of operational, technical, staffing or other unforeseen circumstances.
Where Detailing Aura is unable to provide a confirmed service, the customer may choose to reschedule the service to another available date or request a refund of the amount paid for the affected service, where applicable.
7. Refund Processing
Where a refund has been approved under this policy, Detailing Aura will arrange the refund through an appropriate available payment method.
The time required for an approved refund to appear may vary depending on the payment method, financial institution or payment service involved.
8. Contact Us
To cancel or reschedule an appointment, discuss a service concern or enquire about an eligible refund, please contact Detailing Aura.
Email: info@detailingaura.com
Phone: +91 80544 44119
Address: Plot No. 186, Roza Yakubpur, Sector 16B, Near Ek Murti Chowk, Greater Noida (West)