Detailing Aura
Security
Protecting customer information and maintaining the security of our digital services is important to us.
1. Protecting Customer Information
Detailing Aura uses reasonable technical and organisational safeguards intended to protect customer information against unauthorised access, alteration, disclosure, misuse or loss.
We aim to collect and retain only the information reasonably required to operate customer accounts, appointments, memberships and our vehicle-care services.
2. Account Security
Access to customer and administrative functionality is restricted through account authentication and access controls.
Customers are responsible for keeping their account credentials confidential and should not share their password or account access with other persons.
3. Secure Communication
Our production website uses secure web communication to help protect information transmitted between your browser and our website.
Customer communications may also be delivered using third-party communication platforms. Those platforms maintain their own security practices and policies.
4. Access to Customer Data
Customer information is intended to be accessible only to authorised personnel and systems where access is required for legitimate operational purposes.
Administrative access should be used only for authorised activities such as appointment management, customer support, membership management and service administration.
5. Third-Party Services
Detailing Aura may use third-party infrastructure, communication or technology providers where required to operate our services.
Where information must be processed by a third-party service, we aim to limit that processing to what is reasonably necessary for the relevant service.
6. Security Monitoring and Maintenance
We may review and maintain our systems to identify technical problems, suspicious activity and potential security risks.
Security controls and practices may be updated as our website and services evolve.
7. Your Responsibility
Customers can help protect their accounts by using a strong password, keeping login credentials private and signing out when using a shared or public device.
If you believe that your account or information has been accessed without authorisation, please contact us as soon as possible.
8. Reporting a Security Concern
If you discover or suspect a security issue involving the Detailing Aura website or your customer account, please report it to us.
Email: info@detailingaura.com
Phone: +91 80544 44119
Security Notice
No internet-based system can guarantee absolute security. Detailing Aura continuously aims to use reasonable safeguards appropriate to the information and services we manage.