Terms & Conditions

2. Appointment Requests

Submitting an appointment request through our website does not by itself guarantee an appointment. An appointment is considered confirmed after it has been accepted or confirmed by Detailing Aura.

Appointment availability may depend on service duration, staff availability, vehicle requirements and other operational factors.

3. Service Pricing

Prices displayed on our website may represent starting prices. The final price may vary depending on factors including vehicle size, vehicle condition, selected service, material requirements and the amount of work required.

Where additional work or material is required, Detailing Aura may provide an updated estimate or quote before proceeding with that additional work.

4. Vehicle Condition

Customers should inform Detailing Aura of any known pre-existing damage, modifications, loose components, electrical issues, paint defects or other conditions that may affect the service.

Existing scratches, dents, paint defects, stains, deterioration or other pre-existing conditions may become more visible during or after cleaning, polishing, restoration or protection work.

5. Customer Belongings

Customers should remove valuable, fragile or important personal belongings from the vehicle before handing it over for service.

Detailing Aura cannot be responsible for personal belongings left inside a vehicle unless responsibility for those items has been expressly accepted by us.

6. Pick-up and Drop Services

Pick-up and drop services may be available depending on location, staff availability and the service being performed.

Customers authorising Detailing Aura to collect or return a vehicle authorise our designated personnel to operate the vehicle where reasonably necessary for transportation and service-related purposes.

7. Memberships

Membership benefits are available only during the applicable membership period and are subject to the services and benefits included in the membership purchased by the customer.

Memberships may have a defined start and expiry date. Unused benefits may expire when the membership period ends unless otherwise agreed by Detailing Aura.

Memberships are associated with the customer and/or vehicle recorded in our system and may not be transferred without approval from Detailing Aura.

8. Cancellations and Rescheduling

Customers who cannot attend a scheduled appointment should contact Detailing Aura as early as reasonably possible to request cancellation or rescheduling.

Refunds, where applicable, are governed by our Refund & Cancellation Policy.

View Refund & Cancellation Policy →

9. Service Results

We aim to provide professional results appropriate to the service selected and the condition of the vehicle. However, some defects, stains, scratches, paint damage, oxidation or other conditions may not be completely removable through detailing services.

Results may vary according to the age, material, previous treatment and existing condition of the vehicle.

10. Coatings, PPF and Protection Services

The performance and lifespan of ceramic coatings, graphene coatings, paint protection film and other protection products may depend on product selection, vehicle usage, environmental exposure, maintenance and aftercare.

Any specific warranty provided for a product or service will be subject to the warranty conditions communicated for that particular product or service.

11. Customer Information

Customers are responsible for providing accurate contact, vehicle and appointment information. Incorrect or incomplete information may affect our ability to process an appointment or provide a requested service.

Personal information is handled according to our Privacy Policy.

View Privacy Policy →

12. Website Use

Users must not attempt to interfere with the normal operation or security of the Detailing Aura website, access accounts or information without authorisation, submit fraudulent information or misuse the website or its services.

13. Limitation of Liability

To the extent permitted by applicable law, Detailing Aura will not be responsible for indirect or consequential loss arising from the use of our website or services.

Nothing in these Terms is intended to exclude or restrict any rights or liability that cannot lawfully be excluded or restricted.

14. Changes to These Terms

Detailing Aura may update these Terms & Conditions when our services, policies or legal requirements change. The latest version will be published on this page with its applicable effective date.

15. Contact

Questions regarding these Terms & Conditions can be sent to: